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By | May 26, 2022

Computer and Systems Support Analyst

Bargaining Unit: AFSCME Local 3302 – Administrative Support Unit

Class Code:
9825

SUPERIOR COURT OF CALIFORNIA COUNTY OF LOS ANGELES

Established Date: Jun 29, 2006

Revision Date: Jun 25, 2008

SALARY RANGE

$2,839.55 – $3,527.58 Biweekly
$6,152.36 – $7,643.09 Monthly
$73,828.32 – $91,717.08 Annually

FLSA:

Non-Exempt

POSITION DESCRIPTION:

General Purpose

Under general supervision, provides a full range of complex on-site hardware, software, network and application connectivity and security administration support duties in a central or district location; performs the more difficult and complex problem analysis and resolution assignments; installs, configures and tests network device hardware and software.

Distinguishing Characteristics

Computer and System Support Analysts provide a variety of difficult and responsible services to assist the court in making effective use of computer hardware, standard and specialized software, peripheral equipment, devices and other technology. Incumbents are expected to exercise sound judgment in carrying out responsibilities independently and with detailed understanding of court information systems policies, procedures and customer service issues.

Computer and Systems Support Analyst is distinguished from Computer Support Supervisor in that incumbents in the latter class are responsible for supervising and directing the activities of a unit of computer support staff.

EXAMPLES OF ESSENTIAL DUTIES, RESPONSIBILITIES, AND SKILLS:

The following examples are intended to describe the general nature and level of work performed by personnel assigned to this classification. Any one position in this class may not perform all the duties listed below, nor are the duties described intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

1.  Receives and responds to requests for technical assistance on computers, peripheral equipment, local and wide area networks, Internet and Intranet services, various server platform connections and VPN access; sets priorities for work orders; utilizes help desk system to track calls and incidents; monitors and audits trouble calls to identify current problem areas and improve performance; maintains logs on system performance and prepares regular status reports.

2.  Installs, configures and tests computer hardware and standard and specialized software to meet customer profiles and computing requirements; establishes and configures network connectivity for hardware and devices; analyzes software and adds, modifies or deletes components; customizes settings; designs and develops network scripts; installs and administers print services; backs up and restores corrupted files; creates configuration images for future usage; writes scripts to run backups.

3.  Orients and trains customers on new hardware and software capabilities, uses and functions after installation and configuration; assists users to log on to systems and networks; develops on-site reference materials for troubleshooting and new system roll-out; prepares forms, procedures and instructions for the development, transmission and use of data.

4.  Diagnoses and resolves the more difficult second-level hardware, software and network connectivity problems; replaces components and performs other minor maintenance and repair; installs and configures replacement equipment; applies new releases or patches to servers and workstations; coordinates repair of hardware with customers and outside vendors; analyzes and optimizes performance through adjustments and upgrades.

5.  Installs, configures, maintains and supports local and wide area network media and devices, including servers, routers, controllers, gateways, switches and other devices; installs and configures new devices to the network; maintains and operates several server backup file operations; removes obsolete controllers and gateway equipment.

6.  Installs and implements local and wide area network systems, including wiring and constructing data equipment racks and testing LAN cabling; designs and constructs custom test and production cables; hands off completed systems to users; converts network hardware and software, using new technologies, devices, media and protocols.

7.  Works with contractors and Los Angeles County staff to ensure high-quality connections are established and maintained within the system; tests and measures the performance of the systems under a variety of conditions; verifies all aspects of installations meet NEC and OSHA specifications.

8.  Interviews customers to identify computer hardware or software requirements and needs; researches, analyzes and evaluates computer hardware, software or peripheral equipment; recommends purchases and orders new hardware and software; develops implementation plans for hardware roll-out and analyzes performance of roll-outs.

9.  Assists in administering server and network security; creates, configures and maintains user network and e-mail accounts; issues user passwords; assigns rights to users; manages and maintains controls; adds and deletes users and develops templates based on security levels.

1.  Supports administration and maintenance of court computing hardware asset inventory life cycle and/or in administration and maintenance of court software inventory life cycle and related software licensing compliance.

2.  Installs cables and wires courtrooms to provide judicial officers with computer and network access.

3.  Performs other court-related duties as assigned.

1.  Client/server data processing systems and peripherals, including machine capabilities and applications potential.

2.  PC hardware, operating systems and characteristics.

3.  Basic principles and practices of computer platform and network operating systems, including methods and procedures for establishing network connectivity.

4.  Data communications standards and protocols.

5.  Methods and techniques for the installation and configuration of hardware, software and network connectivity.

6.  Methods and techniques for troubleshooting and determining the causes of computer hardware and software problems and device errors and failures.

7.  Functions and operations of a full-service technology support help desk, including software, policies and procedures.

8.  Standard business and operations support software, including word processing, spreadsheet, presentation, graphics and database programs and their associated tools, utilities and macros.

9.  Court purchasing policies, practices and procedures.

10.  Federal, state and local laws, codes and regulations pertaining to the use of computer hardware and software.

11.  Correct English usage, including spelling, grammar and punctuation.

1.  Understand, interpret, explain and apply detailed, specialized information, including rules, policies, procedures and technical documentation in carrying out job assignments accurately and efficiently.

2.  Install, configure and test PCs, peripheral equipment, network devices and other technology tools.

3.  Operate computer and peripheral equipment.

4.  Troubleshoot, diagnose and resolve difficult and ambiguous computer and PC hardware, software and network connectivity problems and make modifications and repairs.

5.  Obtain accurate and complete information from customers to identify their needs and problems and develop responses and solutions.

6.  Prepare clear, accurate and comprehensive hardware and software specifications and purchase requisitions.

7.  Make advanced uses of standard software tools, utilities, scripts and macros to create custom forms, templates, databases and report formats.

8.  Communicate clearly with users, peers, management and executives both orally and in writing using correct English and computer terminology.

9.  Understand and follow oral and written instructions.

10.  Carry out duties in accordance with policy, procedures and scope of responsibilities.

11.  Maintain confidentiality of Court documents and records.

12.  Establish and maintain effective working relationships with judicial officers, Court and County employees, members of the public and others encountered in the course of work.

QUALIFICATIONS:

Minimum Requirements:

One (1) year of experience at the level of a Computer Support Technician II; -OR- graduation from high school or G.E.D. equivalent; AND three (3) years of progressively responsible experience in providing hardware, software and network support. Experience working in a public agency is preferred.

Licenses; Certificates; Special Requirements:

A valid California Class C driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:

(2) Physical Class II – Light Work

This class includes administrative and clerical positions requiring light physical effort, which may include occasional light lifting to a 10 pound limit, and some bending, stooping, or squatting. Considerable ambulation may be involved.

Los Angeles My Jury Duty Portal

Source: https://agency.governmentjobs.com/lasc/default.cfm?action=specbulletin&ClassSpecID=92922

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