Customer Support
Payment Options
Pay your bill online, by mail, through Auto Pay, and more. We have multiple payment options, including assistance programs, to pay your bill and manage your Direct Energy account.
Auto Pay
Save on postage and cheque-writing costs, and your payments will always be on time, even when you’re away when you sign up for Auto Pay. For more details about Auto Pay visit our Payment Options Page.
High Bill FAQs
Get more information about your bill and what options are available to you.
Disconnection Notice
If you received a Pending Disconnection Notice, we are here to assist you. You can pay your balance using Quick Pay or your Online Account . For further assistance, contact our Customer Care team at 1-866-374-6299.
Contact Us
If you have questions about your service, billing, or any other concerns, we’re here to help!
Business Energy
Commercial Electricity & Gas
1-866-867-8167
(Mon – Fri: 8:00 a.m.-6:00 p.m. MST)
Email:
Sign Up
Most Frequently Asked Questions
Do you have questions? We have answers to some of your most frequent questions. If you don’t find your answer here, visit our main FAQ page for additional information about your service, rewards, energy products, and more.
Why is my bill so expensive?
A typical residential customer during the month of January consumes 20 GJ per month. Extraordinary cold spells coupled with more time spent at home could typically contribute to higher usage (above the average of 20 GJ/month). You may also have been billed for more days than last month.
You can check your bill to see how many days you were billed for and compare it to the number of days you were billed for on your previous invoice. For example, if your December invoice shows you were billed for 20 days and your January bill shows you were being billed for 40 days, this could be one of the reasons your bill is higher this month.
What is Default Supply?
Some businesses require more power than others, and Direct Energy Default Supply service is specifically designed to meet the needs of high consumption customers. Customers who consume more than 250 megawatt hours of electricity annually are no longer eligible for the Regulated Rate Option (RRO) offered by Direct Energy Regulated Services, and will be enrolled into our Default Supply rate.
- Some customers who have not signed a competitive electricity contract may be automatically enrolled into Default Supply service.
- Similar to the RRO, the Default Supply rate fluctuates monthly. The Default Supply rate is based on the actual wholesale cost of electricity plus an administrative fee.
- If you have any other questions please call 1-866-465-1262
- The terms and conditions further discussing Default Supply service can be found on the Direct Energy Regulated Services website, here.
Still Need Help?
This page serves as the hub for our online customer care resources. We want to ensure that you have access to all the information you might need, want, or desire as a Direct Energy customer. Therefore, we’ve put together a comprehensive collection of links below for your convenience.
Business Energy
Commercial Electricity & Gas
1-866-867-8167
(Mon – Fri: 8:00 a.m.-6:00 p.m. MST)
Email:
Sign Up
Business Energy
Current customers – White Invoices
Account Numbers Starting With 64
1-866-867-8167
(Mon – Fri, 8:00am – 6:00pm MST)
Account Numbers Starting With 80
1-866-465-1262
Current customers – Blue Invoices
Account Numbers Starting With 78
1-866-374-6299
For your Home
We’ve made it easy for Albertans to pay their bills. Learn about the different options that work best for you and your lifestyle.
View Your Bill Pay Options
Residential Energy, Corporate
Direct Energy
12 Greenway Plaza
Suite 250
Houston, TX 77046
Small Business Energy & Large Business Energy
Direct Energy
1001 Liberty Avenue,
12th Floor
Pittsburgh, PA 15222
1-800-830-5923
Direct Energy Regulated Services Alberta Login
Source: https://www.directenergy.ca/alberta/customer-support
