Convert to a Travel Voucher
We understand that you may be unsure of your travel plans. You don’t have to decide right now; you can convert to a Travel Voucher which can be used up until 31 December 2023.
The value of your Travel Voucher will be the equivalent to your cancelled booking, and this also includes flights purchased with Flying Club points.
You can use your voucher to purchase a future Virgin Atlantic flight to any of our destinations. You can even make a booking for someone else using your Travel Voucher. If the new ticket price is greater than the voucher value, you just need to pay the difference in fare.
Re-book/Re-route at the earliest opportunity
Take an alternative flight under comparable transport conditions, to your final destination at the earliest opportunity, subject to the availability of seats in the cabin originally purchased
Re-book/Re-route to a later date
Take an alternative flight to your destination under comparable transport conditions at a later date more convenient to you, subject to the availability of seats in the ticket class originally purchased and seasonal supplements being paid.
Re-book on a Virgin Atlantic flight to another destination
Subject to availability. Any additional fare cost will be charged. See our ‘Flexible No Change Fees’ policy for more details
A refund of unused flights
We’re pleased to say that refund timeframes have returned to normal. We’d like to say a big thank you for your patience and understanding during recent months.
Once a refund has been processed it will be returned to the original form(s) of payment. You might need to allow up to 14 days for the money to show on your account depending on your payment method and provider, or if a Bank Holiday falls during the period of time.
If the payment details we have for you are not correct or have expired, we’ll send you an email with instructions on how to securely provide new payment details. In this case, your refund might take a little longer than usual.
If you booked directly with Virgin Atlantic and your flight has been cancelled, you can apply for your refundhere.
All re-routings involving other carriers must be notified and authorised by Virgin Atlantic before you travel.
If you booked direct, you can amend your booking using our rebooking form, or please contact us. Alternatively, please contact your travel agent.
Refunds can only be processed from the original point of sale.
If your flight was part of an inclusive/package holiday please refer to your tour operators as they may not operate the same re-booking policies. Any applicable refunds relate to the airfare portion of the inclusive package, and not the whole cost of the holiday. Please contact your tour operator before you cancel your booking.
Compensation for cancelled flights
In situations where a flight is cancelled less than 2 weeks before departure and the alternative flight we offer is more than 4 hours later than the original schedule compensation, the terms of the European Union’s Regulation (EC) No 261/2004 may apply.
There is no entitlement to compensation if the cause of the cancellation was due to extraordinary circumstances which could not have been avoided. Even if all reasonable measures had been taken, this includes cancellations in the event of weather conditions, political instability, unexpected flight safety shortcomings, security risks and strikes.
The right to compensation applies only to customers holding confirmed reservations on the flight concerned who have presented themselves and completed all check in procedures at least 60 minutes before the scheduled departure time of the flight concerned. Compensation shall not apply to passengers travelling free of charge or at a reduced fare not available directly or indirectly to the public.
If you booked directly with Virgin Atlantic., please use our Compensation application process
If you booked through a travel agent or another third party please contact them directly.
Compensation claims can not be processed at the airport.
Where we have cancelled your flight, you will be eligible for a refund and can complete one form to request a refund for everyone in your booking.
If you’d rather rebook, please refer to our flexible policy which lets you travel all the way up to 31 December 2023, with no change fees.
If you’re still forming your future travel plans, you also have the option to choose a travel voucher for travel at a later date by completing a Request a travel voucher form.
If you opt for the open ticket, we have some exclusive offers available to make your credit with us go even further. To find out more please contact us.
Please note, if your flight has not been cancelled then you may not be eligible to request a refund and you should refer to the flexible rebooking options.
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