You’re thoroughly enjoying your binge of
The Dropout on Hulu or you’re killing time with one of your favorite classic shows, and suddenly everything crashes. Sound familiar? This dreadful occurrence has happened to every Hulu user at some point and it’s supremely annoying.
Like any streaming service, Hulu has a range of potential problems, from buffering and low video quality to connection errors, playback failure, and skipping. Each of those problems can have a variety of causes, but we’ve got you covered. Here’s how to troubleshoot common Hulu problems so you can get back to your show quickly, no matter what device you’re using.
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Hulu may be down
It’s not unusual for the whole Hulu service to go down or for it to go down just for specific users. Before you try some at-home streaming fixes, make sure the problem isn’t out of your hands and in the hands of Hulu technicians. An excellent site to check for outages is DownDetector.com. While there, you can check out a live outage map and read complaints from other viewers. A quick search for #huludown or #hulu on Twitter will let you know if there are problems in a pinch, too.
Quick fixes for Hulu problems
If you’re now sure that you don’t have a problem caused by Hulu, you can try some at-home remedies. Here are some steps that have worked for us before, and if one doesn’t work for you, keep going down the list to see if the next tip will help.
Completely close the Hulu app on your streaming device and reopen it.
Restart your device.
Try resetting your router. If you don’t know how, here’s our simple guide to resetting a router.
Make sure you have the latest version of the Hulu app. Go to your device’s app store and see if there’s an update or newer version available for download.
Uninstall the app and reinstall it.
Remove your device or console from your account and re-add it.
Check that VPN or proxy services are switched off (for U.S. customers).
A more advanced fix
If Hulu still isn’t working, your internet might be too slow to stream the shows. Run a speed test on your internet connection to check if your service is moving data quickly enough for Hulu. Hulu recommends 3.0Mbps for watching the Hulu streaming library, 8.0Mbps for watching livestreams, and 16Mbps for watching 4K content. If you don’t know how to check, Hulu has a guide on doing a speed test for multiple devices, such as computers, various smart TV models, iPad streaming, mobile device streaming, and game systems.
If you have other devices using your Wi-Fi, then they might be lowering the internet speeds you need to stream Hulu. If you’re using Wi-Fi, you may try connecting your device directly to the router using an Ethernet or HDMI cable or adding a Wi-Fi repeater to your network to get rid of signal dead zones.
If nothing seems to be working, you can also Google the specific Hulu error code you’re receiving or go to the Hulu Community to see if others have found solutions to similar problems.
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